DVPC's Privacy Policy

DVPC ABN 94 154 538 084 partners employers to help them more effectively identify, implement and administer skills programmes supported wherever possible by Government financial incentive schemes.

Protecting your personal information is important

DVPC respects your privacy and is committed to protecting your privacy.  At DVPC, we understand the importance you attach to information that identifies you (your ‘personal information’) and we want to help you protect it.

We are bound by, and committed to supporting, the National Privacy Principles (NPPs) set out in the Privacy Amendment (Private Sector) Act 2000.

The information set out below provides an overview of how we will protect your privacy.

What personal information we collect about you

In the course of our activities, we collect and hold personal information about you. Your personal information is collected for the purpose of providing you with the service(s) you have requested.  The nature of personal information we collect from you will depend on what you have provided us with.  Generally the type of personal information we collect and hold depends on the service requested and includes:

• Sufficient information on an employee to maintain our systems that assist DVPC on behalf of their employer to administer that employee's training program as well as Government incentive information.  This information can include employee's name, contact details, date of birth, gender, ancestry, citizenship/working visa status, work/job description, disabilities (if any), languages spoken, training history and prior qualifications, training course schedule and outline, units and elements of competency, training course outcomes, traineeship registration details, start dates, expected and actual completion dates, as well as incentive information such as eligibility status and incentives eligible, claim and payment information and any additional information to the employee’s training.  In most cases the employee and their employer will have completed individual Privacy Authorisations that authorise DVPC to collect and hold this information from the relevant Government Agent and/or training company
• Employer details such as contact names, job titles, phone numbers, company details and email addresses collected from our website enquiry form page, business cards, etc that are collect and hold for the purpose of conducting our business.  Such enquiries would normally be described as sales leads (enquiries) and DVPC reserves the right to share this information with other individuals associated in the conduction of DVPC business so as to effectively respond to the enquiry
• Collective information such as what areas of our web site are visited most frequently and which of our services are used the most.  DVPC reserves the right to share this information with other individuals associated with DVPC so that we can continually improve our services.  This information will not be linked to any personal information that can identify any individual
• Names, addresses and/or email addresses to allow us to send newsletters to individuals.  Each person is initially invited to “subscribe” and is able to “unsubscribe” from these services at any time
• DVPC will from time-to-time contact individuals for DVPC related marketing activities.  Individuals who request so will be removed from any marketing lists.

We collect most personal information about you, directly from you.  We will only collect personal information from you that are necessary for one or more of our functions and activities.  We will only collect personal information from you by lawful and fair means, without being unreasonably intrusive, such as when we conduct an interview with you, you deal with us over the telephone, send us an e-mail or letter, visit our website, have contact with us personally etc.

At or before the time we collect personal information from you, we will take reasonable steps to inform you why we are collecting that personal information, who else we might disclose that personal information to and what will happen if you do not provide personal information to us.

Wherever it is lawful and practicable, we will give you the option of not identifying yourself or not providing personal information when dealing with us.  However, failure to provide full and complete information we request may mean that we are unable to provide you and/or your employer with the services you have requested completely and properly.

Once we hold your personal information we will take reasonable steps to keep it accurate, complete and up-to-date.  We will de-identify and destroy the personal information we hold about you once our legal and/or commercial obligations cease.

What about sensitive personal information?

In certain circumstances in delivering our services we may request sensitive information from you.  We will ask you to consent to our proposed uses of the information.  We may also collect personal information incidentally.  By providing us with unsolicited sensitive personal information incidentally, you consent to us using the information subject to applicable laws.

How we use your personal information

We will only use the information you provided for the purpose of providing you with the service(s) you have requested.  Your personal information will only be used for the main purpose of collection, except where you consent to us using that personal information for another purpose, where the other purpose is related to the main purpose and you would reasonably expect us to use the personal information for that other purpose, or where it is permitted or required by law, or we reasonably believe it is necessary on health and public safety grounds to use the personal information for another purpose.

From time to time, we may also use your contact details for marketing communications activities.  We respect your choice to opt out of these activities.  Should you decide you do not wish to receive marketing or promotional materials from us at any time, please let us know by sending us an e-mail at privacy@dvpc.com.au or call us on (02) 9232 7266.

Will we share your personal information to outside parties?

We will not disclose your personal information unless the disclosure:

• is to organisations with whom we have a business relationship who are bound by strict confidentiality.  We will only provide these organisations the information they need to deliver the service.  You agree that not all recipients of your personal information may have privacy policies equivalent to DVPC’s and you consent to the disclosure of your personal information for those purposes;
• is required, or allowed under law, or in connection with legal proceedings;
• has your consent (expressly or implied)

Access to your personal information

You can request us to provide you with access to personal information we hold about you.  We may allow an inspection of your personal information in person, or provide copies or a summary of relevant documents, depending on what is the most appropriate in the circumstances.  Any charge we make for providing access will be reasonable.

Your request to access your personal information will be dealt with in a reasonable time.  Note that we need not provide access to personal information if a request is frivolous, or where to provide access would pose a threat to health or public safety, unreasonable interference with another person’s privacy, or be a breach of the law.  If we refuse access, we will provide you with reasons for doing so.

Accuracy
To enable us to keep our records properly, please notify us if you believe that any information we hold about you is inaccurate, incomplete or out of date and we will take reasonable steps to ensure that it is corrected.  You can notify us by sending us an e-mail at privacy@dvpc.com.au or calling us on (02) 9232 7266 and we will take reasonable steps to ensure that it is corrected.

Collection of website statistics

When you visit our website, details about your visit, such as time and date, pages accessed, duration of visit and type of browser may be recorded.  This information is collected for statistical purposes and as such cannot identify you individually.

Our security procedures

DVPC takes your privacy and the privacy of its affiliates and their clients very seriously.  We will take reasonable steps to protect any personal information you provide to us from misuse, loss or unauthorised access, modification and disclosure.  We review our security procedures from time to time and update them when relevant.

Identifiers

We will not adopt as our own, any identifiers you may provide to us.

Changes to our Privacy Statement

This information relates to our current privacy standards. From time to time, we may vary our privacy standards for any reasons. We will publish any changes on this website.  This privacy statement was last amended on 12 January 2012.

Complaints Resolution

DVPC is committed to providing a fair and responsible system for the handling of complaints from parties whose personal information we hold.  We will address any concerns you have through our complaints handling processes.

If you have any concerns regarding the way we have handled your privacy please send us an e-mail at privacy@dvpc.com.au or write to us at:

DVPC Pty Ltd
Level 57 MLC Centre
19-29 Martin Place
Sydney NSW Australia 2000

However, if you wish to take matters further, you may refer your concerns to the Office of the Federal Privacy Commissioner.  The office is located at:

Federal Privacy Commissioner
Level 8 Piccadilly Tower
133 Castlereagh Street
Sydney NSW 2000
(Telephone number 1300 363 992)

Contact us should you wish to discuss any matters pertaining to our privacy policy

If you seek further information regarding this Privacy Statement or have any concerns about your privacy, please contact our Privacy Officer by:

Telephone on (02) 9232 7266

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